Return Policy
Effective Date: 07 August 2026
At Premium Taxi Services, we strive to provide reliable and convenient taxi services. This Cancellation & Refund Policy outlines the terms under which bookings may be cancelled and refunds may be issued.
Booking Cancellation
Customers may request a cancellation by contacting us through phone or WhatsApp.
Cancellation requests should be made as early as possible before the scheduled pickup time.
Refund Eligibility
Refund eligibility depends on the time of cancellation and the status of the booking.
If a booking is cancelled well in advance of the scheduled pickup time, a refund may be issued after deducting any applicable processing or service charges.
If the driver has already been assigned or dispatched, a partial refund may apply.
No refund may be available for cancellations made after the driver has reached the pickup location or after the trip has started.
No-Show Policy
If the customer is unavailable at the pickup location and cannot be contacted within a reasonable waiting period, the booking may be treated as a no-show, and the booking amount may become non-refundable.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider or banking institution.
Changes to Bookings
Customers may request changes to the pickup time, pickup location, drop location, or vehicle type, subject to availability.
Additional charges may apply if the modified booking results in a higher fare.
Contact Us
For cancellations, refund requests, or booking-related assistance, please contact:
Premium Taxi Services
Phone: +91 8734034634
Email: premiumtaxiservices11@gmail.com
We reserve the right to update this Cancellation & Refund Policy at any time. Any changes will be published on this page with the updated effective date.